You can find the order number in your order confirmation, which was sent to you via email. It has the following format: #338497523 (example). If you do not have an order number at hand, please send us the following information: full name, delivery address, and the email address you use for your orders.
To determine the cause of the incorrect delivery, we need the pack number. This is a 3-digit code that you should find on the top of the inner lid flap of the package.
Please tell us the discount code you wanted to use.
Please provide us with photos that clearly show the damage to the respective product and let us know exactly which product variant is affected.