We are very sorry that you are having difficulties with your everdrop product. For products in the "Household" and "Accessories" categories, the statutory warranty obligation of two years from the date of purchase applies.
For products in our "Personal Care" department, you can refer to the open jar symbol on the packaging. The products are unopened for at least 30 months. You can see how long the respective product is shelf-stable once opened or used by the number of months indicated in the open jar symbol.