We are very sorry that you are having trouble with your everdrop product. For products in the "Household" and "Accessories" categories, the legal warranty period of two years applies from the date of purchase.
For products from our "Personal Care" department, you can refer to the open jar symbol on the packaging. Unopened products are shelf-stable for at least 30 months. The shelf life of the product once opened can be found in the number of months displayed inside the open jar symbol.
If you are unsure or have further questions, feel free to send us an inquiry via our contact form and select "Difficulties with use" as the reason – we will assist you quickly and easily!